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Part Three: Choose the Bet — Chapter 6: Adoption Is Part of the Product

Protect human signatures

Some outputs should never leave the company without a person's name attached. Define the list before testing.

Common candidates include prices, legal commitments, employment decisions, regulated communications, safety decisions, sensitive customer responses, and statements that can materially alter trust.

The list should be short enough to remember and specific enough to enforce. “Use AI responsibly” is not a control.

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