Chapter 4: Appropriate Maturity

Maturity gives us a way to discuss how dependably a capability works and how much the business needs from it. It loses that usefulness when people treat the highest level as the goal for every activity.

A low-frequency, low-risk task may work perfectly well as an individual practice. A high-volume, regulated, customer-facing decision may need an integrated system with monitoring. Both can be appropriate. Pushing every part of the company toward maximum maturity can add expense and risk without improving the outcome.