Five business systems

These five systems help you follow value through the company. Use them as prompts to notice work you might miss if you only discussed departments:

1. Generate Revenue — how the company creates demand, wins business, prices, sells, and collects.
2. Deliver Value — how the product or service is produced, fulfilled, supported, and improved.
3. Support Operations — the recurring work that keeps delivery reliable and the organization functioning.
4. Enable Everything — the capabilities that help people coordinate, learn, communicate, and act.
5. Govern & Protect — how the company manages money, risk, compliance, access, accountability, and continuity.