This conversation helps you see whether the people involved can absorb the proposed change. Use it while comparing opportunities and before designing the experiment. Ask representative users about their own work, one question at a time, and allow their answers to change the scope.
- Who must behave differently?
- What do they do today that already works for them?
- What new effort are we asking them to carry?
- What judgment must remain human?
- What would make the changed process easier to abandon than use?
Record the required behavior, support, and limits on the experiment card. If adoption viability is 0 or 1, stop the candidate as scored and record what would need to change.