← The Compass reference

Part One: Begin With the Business — Chapter 2: Find the Costly Friction

Choose one

The first pass through the method should select one friction. This is not because the company has only one problem. It is because a decision system becomes trustworthy through use.

One opportunity lets the team learn whether it can define value, score honestly, design a real experiment, observe adoption, and stop when needed. After that, the organization can increase the number of simultaneous bets without multiplying confusion.