← The Compass reference
Part Six: Lead the Decision System — Chapter 11: What the CEO Owns
Permission to tell the truth
People need to be able to say that the data isn't ready, the process is poorly understood, the tool isn't being used, or the expected value hasn't appeared. That includes telling you when your favorite idea should stop.
How you respond determines what you'll hear next time. If candor is punished, people can continue producing polished reports while the evidence you need disappears from the conversation.